Over the last six or seven years there has been steady growth in the number of organisations outsourcing specific business activities and, in some cases, entire operations. Although failed outsourcing contracts generate tremendous amounts of adverse publicity and, even worse, damage prospects for success, there is evidence that outsourcing has been beneficial for many of the organisations that have embraced it as a viable strategy.

Outsourcing can be a powerful strategic and competitive weapon. Organisations need to understand the benefits they can realise through outsourcing, but must also view any benefits in the context of their own market positioning and of the level of strategic risk they would be accepting by taking this course. Meanwhile, providers of outsourcing services need to understand which types of organisation are likely to be receptive to such service propositions and how their own market positioning compares with that of their rivals.

DW Procurement: Takes a detailed look at the strategic and commercial options available to organisations and provides a framework for their analysis.

• Reviews the various outsource activities undertaken by typical organisations
• Analyses the relative strategic importance of those activities for different types of organisation
• Considers the strategic risk of outsourcing those activities for different types of organisation
• Identifies the cost, revenue and flexibility benefits of outsourcing
• Includes case studies of organisations that have turned to outsourcing
• Analyses the types of outsourcing service provider that organisations can turn to
• Compares the market positioning of the leading outsourcing service providers
• Reveals which activities organisations should consider outsourcing
• Identifies key success factors for outsourcing
• Provides forecasts of the market for outsourcing

Answers your key questions:

• How can outsourcing deliver competitive advantage?
• Which business activities should telecoms operators outsource?
• If an organisation does outsource, what safeguards must it put in place?

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